Definitions
For the purpose of these Terms and Conditions, unless the context requires otherwise, the words and expressions mentioned below shall mean as follows:
Sulayr Travel – Ignacio Mellado / Ruben Rodriguez, registered at Carril del Picon 7 Granada Spain, contact@sulayrtravel.cc entered in the Central Registration and Information on Business with Taxpayer’s Identification Number (NIF): 75149258R and (NIF):
Sulayr Travel – cycling trips, especially Road (Sulayr Travel) and gravel (Sulayr Gravel Travel) type of trips, organised by Sulayr Travel, featured and offered on the Sulayr Travel website at SulayrTravel and also cycling trips organised by Sulayr Travel by special request;
Client– a person reserving a place on the Sulayrventure and who has entered into the Agreement with Sulayr Travel and is a participant in a Sulayrventure;
Confirmation of a Booking– a fully completed form by a Client, confirming a will to participate in a Sulayrventure enumerating details necessary to process the reservation by Sulayr Travel
Agreement– a contract between Client and Sulayr Travel based on these Terms and Conditions, to organise a Sulayraventure according to Sulayr Travel offer concluded once the full price for the Sulayraventure has been credited to Sulayr Travel and the Confirmation of a Booking form has been fully completed by the Client and received by Sulayr Travel;
Generally the words “you” and “your” refer to the Client and the words “we” and “us” refer to Sulayr Travel, unless the context clearly suggests otherwise.

Company Information
Ignacio Mellado / Ruben Rodriguez / SulayrTravel acts as Tour Operator for Sulayrtravel and is entitled to organize and lead cycling trips in Spain countries adjacent to Spain as well as countries of European Union and hereby confirms that Sulayr has received in the amount of EUR21.000,00 of AXA Insurance service company (AXA ) securing Clients’ claims against Sulayr.

General
By booking a Sulayr trip you confirm that you are over the age of 18, are of a good level of fitness and have read, understood and accepted these terms and conditions.
During your Sulayrtravel we ask you to follow the instructions of your Sulayr ride leaders at all times; ensure that you are of an appropriate level of fitness for the chosen Sulayrtravel (each one is marked in accordance to its difficulty on the 1 – 5 scale where “1” means easy and “5” means very difficult); notify us of any medical ailments from which you suffer which may affect your ability to participate in the Sulaytravel; wear a helmet at all times whilst cycling; not cycle when under the influence of alcohol or drugs; and ensure you have travel insurance according to the provisions of “Travel insurance” section hereof, providing you with cover for baggage, cycling equipment and medical expenses whilst on the Sulayrtravel. We will ask for details of this insurance upon arrival.
Upon arrival we will also ask you to sign this
Release of Liability form
I have chosen a trip that suits my abilities, level of fitness, and state of health and have read the guidance provided by Sulayr in relation to this trip.
I do not have any physical conditions or disabilities that are a hazard to me or other travellers.
I confirm that I am aware of the physically strenuous nature of the trip and accept the risks and hazards connected with it, including the dangers inherent in cycling either on the road or off the road and any risks that result from (amongst other things) adverse weather conditions and the variable condition of roads and/or tracks.
I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.
I have informed Sulayr about my dietary restrictions, medical requirements and anything else I think Sulayr should be aware of in order to accommodate me on the trip.
I will respect the laws and customs of a country visited as well as follow directions and instructions of Sulayr staff and ride guides. I will respect the rights and privacy of other trip members.
I understand that travel within a group invariably involves compromise to accommodate diverse desires, travel goals, personalities, and physical abilities of all group members. Sulayr guides may be required to improvise and exercise good faith, use discretion and/or make decisions based upon group consensus.
I understand that Sulayr reserves the right to refuse service during a trip to anyone whose health or behaviour could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the leader feels that the person’s continuing participation may prove detrimental to the individual or the group.
I understand that in some areas during the trip access to medical facilities and evacuation services may be limited.
I understand that any guidance given by Sulayr regarding climate, clothing, special equipment and topography is done in good faith, but accept that Sulayr cannot confirm its accuracy or completeness. Weather is out of Sulayr´s control.
I confirm I have adequate travel insurance providing me with cover for baggage, cycling equipment, medical expenses and repatriation in the event of an accident or illness whilst on the trip.
I understand that there may be other risks and social or economic losses not known to me or presently foreseeable and I fully accept and assume all such risks and all responsibilities for losses, costs and damages I incur as a result of my participation in this trip.
I hereby release and indemnify Sulayr from all liabilities, claims, losses or damages caused by the negligence of other bicycle riders involved in this trip.
I will always wear a helmet when riding. I will not wear headphones when riding and I will drink alcohol responsibly.
I have read and fully understand this form and by signing it I have given up substantial rights. I have signed it freely and intend it to be a complete and unconditional release of all liabilities to the greatest extent of law.
Date, Print name, Signature

Pricing
Prices of Sulayrventures are in EUR and are displayed on the Sulayrventures’ site.
The currency selected for your deposit will remain the same for the balance due; if you make your deposit in EUR, your balance due will be in EUR as well.
Each Sulayrventure offer clearly specifies what is included and not included in the price. Prices are based on the double occupancy (two people per room) and include taxes. Single occupancy is possible and will be quoted per individual request.
Late arrival or early departure is possible, but we will not be able to offer price reductions.

Payment Methods
Payments in EUR can be made bank transfer, both operated by PayLane. Other payment options are PayPal, PayPal Express.

Deposit
A 30% deposit of thefull price of a Sulayrventure must be paid at least 90 calendar days in advance of the trip commencement and acts asa reservation of a place on the Sulayrventure.

Final Payment
The remaining 70% of the Sulayrventure price is collected as a final paymentat least around 60 days ahead of the trip commencement. The request for payment is sent to the Client via personal email.

Your Reservation and Agreement
Once the deposit is paid, your place at the Sulayrventure is reserved. The receipt of the deposit is confirmed by email.
The next email communication is sent ahead of the deadline to pay the remaining 70% of the price. In this email we will confirm your Sulayrventure and ask you to fill in the Confirmation of a Booking form. This fully completed form needs to be scanned and sent to contact@Sulayrtravel.cc and its original retained and provided to your Sulayr guide at the arrival at your Sulayrventure.
The receipt of 70% remaining sum is confirmed by email.
After you have paid the full price of your Sulayrventure, further email communication from Sulayr will seek information on dietary requirements, arrival and departure time as well as bike rental information if necessary. The Client should also use this email communication to forward to Sulayr any other information or questions he or she may have.

Cancellations
The cancellation policies take into consideration the costs Sulayr incurs long before the Sulayrventure can start.
We hope once booked, your circumstances will not change and you will not want to cancel your trip. However if the unforeseen circumstances arise and you will inform us by email at contact@Sulayrtravel.cc that you would like to cancel your Reservation we will be able to offer you a suitable refund:

100% of money paid if you write to us at least 60 calendar days prior the trip commencement
50% of money paid if you write to us at least 50 calendar days prior the trip commencement
20% of money paid if you write to us at least 30 calendar days prior the trip commencement
0% of money paid if you write to us with less than 30 days notice prior the trip commencement

The refund will be made in the same currency and in the same method of payment as the payment made by the Client.
We cannot be liable for refunds of any other costs incurred by you (namely transportations, flights, insurances). It is for this reason that we recommend you delay booking flights and arranging insurance until your Sulayrventure is confirmed. We will need minimum four participants for the Sulayrventure trip to go ahead.

Changes
Every effort is made to keep changes to a minimum. However, Sulayr reserves the right to make date, route, activity and accommodation modifications.
Sulayr retains the right to cancel, modify or delay the Sulayrventure as a result of unforeseeable events that are beyond Sulayr’s reasonable control, including but not limited to, acts of God, war (whether declared or undeclared), terrorist activities or threats of terrorists activities, instability in a destination country, incidents of violence, public health issues or quarantine or threats of public health issues, substantial currency fluctuations, strikes, government restrictions, fire or severe weather conditions, or any other reason that makes it impossible or commercially unreasonable in the sole opinion of Sulayr to conduct the trip as originally contracted.
If Sulayr cancels the Sulayrventure for any such reason, Client will receive a full monies paid refund.
Sulayr reserves the right to cancel any trip at its discretion should the safety of Clients or staff be compromised. Sulayr reserves the right to stop you from participating on your trip if you behave in an abusive and / or threatening manner or engage in illegal activities.
Sulayr is not responsible for any personal expenses incurred due to changes in itineraries or trip cancellations, such as Client’s prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with Sulayr before making any additional travel arrangements.

Additional guests
If you wish to bring a non-riding companion, please contact us regarding a specifically tailored price and plan for the adventure.

Bike rental
Bike rental is possible upon request. Please email us to find out about types of bicycles and prices we can offer. The Sulayrventure price does not include a bike rental fee.

Travel insurance and travel documents
You should ensure you have adequate travel insurance providing you with cover for baggage, cycling equipment, medical expenses and repatriation in the event of an accident or illness whilst on a Sulayrventure as well as any personal requirements including cancellation charges. The Sulayr team will ask for details of this insurance upon arrival. Please contact usif you would like us to help you out with arrangement of suitable insurance.
If you chose to travel without adequate insurance cover, Sulayr will not be liable for any losses arising in respect of which insurance cover would otherwise have been available.
All Clients of Sulayr who are non-EU residents are required to have a passport valid for at least 6 months from the date of the Sulayrventure and a visa to enter the EU if applicable in the country of origin. All Clients who are EU residents are required to have a valid identification document.

Bike maintenance
If you bring your own bike for the Sulayrventure it is your responsibility to ensure it is serviced before the trip and in safe and roadworthy condition. Sulayr cannot be liable for any damage or injury caused as a result of failure caused by your bike or its operation. It is your responsibility to bring with you any unique tools, electronic shifting chargers or special components which may be required for your bike.

Limitations of Liability
Sulayr is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a Client is not prepared; forces of nature; collisions with bicycles, pedestrians or automobiles, road conditions including or not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided.
Sulayr is also not liable for expenses (e.g., meals, transportation, or hotel costs) that are not specified as included in the Sulayrventure price, but may be required to get to or from a trip start or end.
Sulayr reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and well-being of guests.
According to the laws of the Republic of Spain , Sulayr’s liability for improper performance or failure to perform the Agreement is limited to the double amount of the price of such Sulayrventure to which the Agreement applies.
Client is liable for all damages caused to Sulayr’s equipment, other participants and third parties.
Sulayr is not liable for any third parties, providing services for Clients as a result of contractual obligations between Sulayr and such service providers and for other Clients participating in your Sulayrventure.

Personal Data Protection
Ignacio Mellado / Ruben Rodriguez /Calle Carril del Picon 7 75149258R is a controller of your personal data (‘Controller’). You can contact the Controller via email: contact@Sulayrtravel.cc.
We process your personal data such as: name, surname, address, email, phone number, nationality, age and optionally bank account number, for the purpose of Sulayrventures.
The collected personal data are used and processed for the purposes of the performance of the contract between us and you and also to take steps prior to entering into the contract, as well as to meet legal requirements (for tax, complaint claims etc.) and for the purposes of the legitimate interests pursued by us as the Controller (establishment, exercise or defence of legal claims, replies to queries, surveys of customer satisfaction).
The legal basis for the processing of your personal data is the performance of the contract between us and you, which requires processing of personal data and also the fulfilment of the Controller’s legal obligations and the legitimate interests of the Controller.
The provision of the personal data is not an obligation, but without it we will not be able to enter into the contract and perform it.
The personal data shall be processed for not longer than it is necessary that is for the period of the performance of the contract and later for the period required for tax reasons or the claim dissolution or the expiration of the limitation period of a claim, unless the legal regulation requires earlier deletion of the personal data.
Only when necessary, your personal data will be made available to our contractors (such as: accountant, IT, technology services for our website, banking, legal services). PayLane processes personal data in extent necessary to process the payments. We will make the personal data available to the contractors to the extent that allows them to provide services for the Controller. Our contractors are required to store the personal data in a safe and protected manner. The contractors are not allowed to use the personal data for their own marketing purposes.
For the purposes of protecting the personal data we use file encryption 256-bit AES and SSL/TLS, firewall, passwords and we provide physical controls for the access to our buildings and files in order to provide security of the personal data. Any access to the personal data is made available only to persons that require it for their official duties. Of course we use necessary technical and organisational security measures for the personal data, but remember that we cannot guarantee an absolute security of your personal data provided by you via internet.
You have the right of access to your personal data stored by the Controller. If you want to receive information on your personal data, which we have or to receive copies of the personal data or the information on the purpose and the means of the processing of the personal data, please contact us contact@Sulayrtravel.cc.
You have several rights with respect to your personal data such as: the right to rectification (if we have incomplete, outdated or incorrect data, it will be rectified), the right to object to the processing of your personal data, the right to restriction of processing of your personal data, the right to demand deletion of your personal data, the right to erasure (right to be forgotten), the right to data portability, the right to complaint to the supervisory authority (we would like to resolve all your claims amicably but you have the right to file a claim to the supervisory authority for the protection of personal data ).
If you have questions about the way we collect, store and process your personal data, do not hesitate to contact us at contact@Sulayrtravel.cc.

Applicable Law
Sulayrventures are organised according to the law of Spain and such law is applicable for the Agreement, in particular the Tourist Services Act and the Civil Code.
As required by the laws of Spain , in particular art. 51 of the Tourist Services Act, Sulayr Informs you that if you notice an improper performance of the Agreement, you shall immediately inform Sulayr of such circumstances in writing. If you wish to file a complaint for the performance of the Agreement, you may do so within 30 days from the end of your Sulayrventure.

Miscellaneous
Clients grant Sulayr permission to take photographs or film records of its trips for promotional and commercial use, without remuneration. The Client agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to Sulayr. Also Clients agree that Sulayr may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration.
English is main language spoken during Sulayrventures. Sulayrventures are not recommended for people with reduced mobility.
According to the Directive (EU) 2015/2302 we are obliged to provide you with more information regarding your rights as travelers. This information can be read
STANDARD INFORMATION FORM FOR THE TOURIST EVENT CONTRACT
The combination of tourist services offered to you is a tourist event within the meaning of Directive (EU) 2015/2302. In connection with the above, you will be entitled to all EU laws applicable to tourist events.
Ignacio Mellado / Ruben Rodriguez Sulayr will be fully responsible for the proper implementation of the entire tourist event.
In addition, in accordance with the law, Ignacio Mellado / Ruben Rodriguez Sulayr has got security backing to ensure the return of your payments and, if the transport is part of the package, ensure your return to place of tourist event commencement, in case Ignacio Mellado / Ruben Rodriguez / Sulayr has become insolvent.
More information on the most important rights under Directive (EU) 2015/2302 can be found here.
Most important rights in accordance with Directive (EU) 2015/2302 are:
– Before the conclusion of the contract for participation in a tourist event, travelers will
receive all necessary information about the tourist event.
– Always at least one entrepreneur is responsible for the proper performance of all travel
services covered by the contract.
– Travelers are provided with an emergency telephone number or contact data point, so
that they can contact the tour operator or travel agent.
– Travelers can transfer a tourist event to another person, notifying about this intention
within a reasonable time, subject to possible additional costs.
– Price of the tourist event can only be increased if certain costs increase (for example fuel
costs) and this is expressly mentioned in the contract; in no case may the price increase occur later than 20 days before the start of the package. If the price increase exceeds 8% of the tourist package price, the traveler may terminate the contract. If the tour operator reserves the right to increase the price, the traveler has the right to reduce the price if the relevant costs have decreased.
– Travelers can terminate the contract without paying any fee for that termination and get a full refund of any payments, if one of the essential elements of the package, other than the price, will change significantly. If the entrepreneur responsible for the tourist event cancels it before the start, travelers are entitled to a refund of the payments and, if applicable, to compensation.
– In exceptional circumstances – for example, if there are serious safety problems at the final destination, which may affect a tourist event – travelers may, before the start of the package, terminate the contract without paying any fee for the termination.
– In addition, travelers may terminate the contract at any time before the start of the travel event for a reasonable and justifiable fee.
– If, after the start of the package, its significant elements can not be implemented in accordance with the contract, alternative services will have to be offered to the traveler without additional costs. If the services are not provided in accordance with the contract, which significantly affects the implementation of the tourist event, and the tour operator fails to remove the problem, travelers can terminate the contract without paying for the termination.
– Travelers are also entitled to a price reduction or compensation for damages in the event of non-performance or improper performance of travel services.
– The tour operator must provide assistance to the traveler who is in a difficult situation.
– In the event that the tour operator becomes insolvent, payments will be refunded. If the
tour operator becomes insolvent after the start of the tourist event and if the tourist event includes transport, return of travelers to the place of tourist event commencement is ensured. Ignacio Mellado / Ruben Rodriguez Sulayr bought AXA.Travelers may contact this entity or, where